Frequently Asked Questions
Q - How much do you charge for your services?
It depends on how you want to pay, and what particular
services are required. Please drop us a line so we can discuss your
requirements. Charge schemes can range from hourly
or daily consultancy fees, to a full support contract with
specified response times.
Q - What area do you cover?
We are based in Surrey, UK, so can cover much of the South East of
England. However, many of our services can be supplied remotely so please
get in touch to see if we can help
Q - Can you help me set up a web presence?
Certainly! We can help you choose and register a domain name so
your customers can find you easily, right through to website design for
various purposes, for example an online shop to sell your goods, or a
community site. We can also get your website to come out near the top of
web searches such as Google.
Q - I have a cable modem/ADSL broadband connection, and I want to
connect more than one PC to the internet.
This is one of our most common requests for help these days, with the
increase in popularity and availability of broadband services. There are
a number of ways to share your connection to the internet for two or more
computers, please contact us so we can find which one is best for you.
Q - I am fed up with all the spam I get on my hotmail email address
The best solution to this is to buy a domain name, so you can have
full control over what email addresses are set up on your domain. Also,
once you have set it up, your email address will never change (as long
as you keep paying the small Nominet domain name fee every two years!)
This means all the members of your business or family can have the same
type of address (eg tom@yourdomain.com, harry@yourdomain.com, etc)
Q - I hear a lot about Linux and Open Source - what is it?
Open Source software means that the source code is freely available
for anybody to look at or change. This has many benefits and a few
drawbacks. First of all, you don't have to pay anything to use the
software, but that also means you can't easily ask a support department
when something goes wrong. However, in practice there are loads of
people out there willing to help, and we can help with this process as
well by using our extensive knowledge of various open source software
systems.
Linux (or more correctly, GNU/Linux) is an open source operating
system, which means it's the software that actually runs your
computer. Some would argue that it is better than Microsoft Windows in
this regard, and indeed in many areas it certainly is. The key is using
it where it can give you most advantage, and typically this would be in a
server situation, for example as a file or web server. Having said that,
we use Linux for all our computing needs.
